FAQ's

We thought it useful to list some of our most frequently asked questions so you can find an answer quicker, please see below for some of our most commonly asked questions.

What fabrics are leotards and shorts made from?

Our leotards and some shorts are made from Nylon Lycra. We also have a range of Velour shorts. Both fabrics offer the highest level of comfort to each gymnast. Each item of clothing on the website individually shows what fabric it is made from.

Ordering out of Stock Items

We occassionally allow customers to purchase our items on a 'made to order, basis. A notice will pop up on selecting an item that this applies too. In ordering a made to order item your dispatch time may be delayed for up to 6 weeks. Please read individual product descriptions for more information related to ordering timescales relevant to that particular product.


Payment:

Our preferred method of payment is PayPal. If you do not have a PayPal account you can pay by credit or debit card by using the PayPal link and then using PayPal as guest following the instructions on the next page or alternatively you can use our Sagepay option. We use Sagepay to collect and process transaction information.

Returns:

Details of our full returns policy can be found by clicking here

Download a returns form here


Postage

UK Economy postage is at a minimum via Royal Mail standard 2nd class and normally takes 3-5 days from dispatch to arrive

UK Tracked postage is at a minimum via Royal Mail 2nd Class Recorded and normally takes 3-5 days from dispatch to arrive

UK Special postage is via Royal Mail Special Delivery next day and insures your order up to £500, please note that items requiring personalisation or that are ordered on a made to order basis will not be dispatched next or same day.

EU & ROW Tracked postage is via Royal Mail International recorded, delivery times vary but a minimum of 20 working days for EU items and 25 working days for ROW items from the date of posting should be allowed before contacting us about an item lost in the post. Items posted outside of the UK will now only be sent via a secure tracked service. We are happy to quote for services provided by other postal services such as fedex and DHL, please contact us for details.

We reserve the right to post items via more expensive services at our discretion.

For more information on the postage services we offer please visit www.royalmail.com

Personalised Shorts:


Dispatch of any personalised shorts can take up to 3 weeks from the date of ordering, we are unable to exchange personalised shorts unless they are faulty so please be careful that the details you enter are correct at the time of ordering.

Please note that if you feel your shorts are small for the size please contact us so we can send you measurements which are within the normal range for your size so you can compare them prior to returning them.

Customising Leotards:

If you would like to know if you can change the colours of our leotards to suit your taste or you club colours then the answer is yes, prices are by quotation and there is a minimum order of two per size although we are often able to produce just one at a surcharge.

Please email us with your requirements and we will provide you with a quote for your requirements.

sales@gymtasticleotards.co.uk

All customised leotards are non returnable unless faulty as they are made to customer specifications.

Gymnastics Clubs:

We are able to adapt most of the leotards we offer on our website to your choice of colours making them great for club kits, we also offer discounts to gymnastic clubs buying in bulk from us.

To find out more please email us with your requirements.

sales@gymtasticleotards.co.uk