Returns Policy

 

For all online purchases made through us you are covered by distance selling regulations, for more information on these regulations please follow the below link

 

https://www.gov.uk/online-and-distance-selling-for-businesses/distance-selling

 

Personalised/ Customised items and Special orders

Personalised items and Special orders are non-returnable unless faulty as they are made to the customer’s specifications, so please take care when ordering to ensure you have selected the correct size

 

CXS/24 size leotards and AXL/38 size leotards are considered to be special order items and are non-returnable unless faulty

 

Non – Personalised Items

If you are not completely satisfied with your purchase for any reason, return the item unworn and in perfect condition, in original packaging with tags and any hygiene strips attached, within 14 days of receipt for an exchange or refund.

 

Distance selling regulations require that for a return to be eligible under them the customer is required to take reasonable care of the item, we consider reasonable care to include the item is in perfect condition as dispatched with all tags and any hygiene strips attached.

 

Removal of and tags and/ or hygiene strips will mean the item becomes non returnable for refund or exchange unless it is faulty within the first 14 days

 

Please take care to follow the washing instructions for your garment as fading and dulling of colours due to washing your items incorrectly do not constitute a fault with the item.

 

You may notice some fading or rubbing off of foil or metallic fabrics from friction during wear, please note that this also does not constitute a fault with our item.

 

How to Return Your Item

Before sending your return please contact us by email and let us know what the problem is and that you are returning the item.

 

We recommend that you send your return via a signed for service such as Royal Mail recorded delivery so that your item is fully insured should it go missing on its return journey. This also means that is your item is lost or damaged in the post you are able to claim for its cost from the carrier.

 

Return postage is the buyer’s responsibility and will not be refunded.

Should you wish to exchange your item, postage will be charged for dispatch of the replacement item

 

Gymtastic Leotards will take no responsibility for returned item(s) lost or damaged in the post that are not returned via a signed for service, goods being returned are the buyers responsibility until they have been safely returned to us.

 

Personalised garments and special designs cannot be exchanged unless faulty, so please ensure you order the correct size.

Address for Returns

Gymtastic Leotards,

34 Monkton Street

Ryde

Isle of Wight

PO33 2BB

UK