Terms & Conditions

Ordering & Stock Availibility

Orders are all processed securely through our website. We advise customers create an account on checkout so they can log back in and view the status of their order.

We accept orders from both the UK, Europe, USA and Canada.

All items on offer on our website are either available immediately or are made to order. For made to order items dispatch times can vary from 2-4 weeks in most cases but in some circumstances can be up to 6 weeks. Products are clearly marked on their availability on the product pages when selecting the size required.

On occassion items showing as in-stock become unavailable due to having been sold through our mobile event shop and the time lapse between our website being updated. In the event that this occurs to an order a customer has placed they will be notified straight away and given the option to wait for their order to be made and dispatched or given a full refund.

Ordering out of Stock Items

When Items are out of stock in particular sizes a message will pop up on selecting the size that it is out of stock but available to purchase on a made to order basis. Sizes CS - AL are not considered special order items under this order process and are fully returnable under our current returns policy.

Sizes CXS and AXL are special order items and will not be returnable for refund or exchange as they are specially made on request.

When ordering on a made to order basis you accept that dispatch could take up to 6 weeks for Snowflake products, 3 weeks for personalised or crystal logo shorts and 5 weeks for Agiva products. Please see individual item descriptions for more information on out of stock ordering timescales specific to each product.

Payments

Our payments are processed securely using Paypal . You do not need a Paypal account to pay using Paypal. Should you not have a Paypal account please select the 'don't have a paypal account' option on the paypal screen to process your card details securely as a paypal guest. 



Sizing

Please be careful to check the size charts on the product pages before ordering as not all leotard brands come up the same size. This is especially important for our Snowflake and Agiva brands as the sizing is not the same as UK sizing

We are happy to exchange products that do not fit correctly providing the tags are still attached and they are in the same condition as when they were dispatched. The customer will be required to pay return postage of the item and postage of the replacement item, for full details please see our section on returns.

Postage & Packing

Customers can select from our range of postage options to suit their requirements, but should ensure that their order value is under the maximum value covered by each postage option, this is clearly stated at checkout.

Our postage charges are based on the weight of the items and are calculated fairly taking into account the postage costs from Royal Mail and the cost of packing your items by ourselves.

UK ORDERS OVER £46 IN VALUE WILL ONLY BE POSTED VIA SPECIAL DELIVERY TO ENSURE THE PRODUCTS ARE FULLY COVERED IN THE EVENT OF LOSS OR DAMAGE. SHOULD YOUR ORDER BE OVER £46 YOU SHOULD SELECT SPECIAL DELIVERY ON CHECKOUT. WE RESERVE THE RIGHT TO REFUSE ORDERS OR CHARGE ADDITIONAL POSTAGE WHERE THE SPECIAL DELIVERY OPTION HAS NOT BEEN SELECTED AND THE ORDER VALUE IS OVER £46.
The Special Delivery cut off time is 2pm. All orders placed after this time will be dispatched the next working day.

Whilst we offer an economy UK, EU & ROW postage option which is cheaper it is not a service we recommend as it is not tracked in any way and only covers a value up to £36.

We also post to Europe, USA and Canada services available are clearly displayed at checkout.

For customers outside the UK and EU you may incur customs charges when your goods arrive in your country, it is the customers responsibility to pay these charges and they do not form any part of the delivery cost quoted by Gymtastic Leotards.

Should a customer select the wrong country for their postal address so as to cause the incorrect amount of postage to be charged we reserve the right to refuse the order or charge the difference to correct the postage cost.

For items lost/damaged in the post  - please notify us that you have not recieved your item no sooner than after 15 working days have passed from when it should have been recieved, postage timescales can be found at www.royalmail.com. Once notification is recieved we will investigate and either send a replacement or issue a refund.We cannot accept a claim for an item lost in the post after 70 days have past from the date of posting, this is to allow us enough time to investigate and make a claim against Royal mail. Unfortunately claims for lost or damaged items made outside of these timescales cannot me accepted.

Returns Policy
 
For all online purchases made through us you are covered by distance selling regulations, for more information on these regulations please follow the below link
 
http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/Situationsthatcanchangeyourconsumerrights/DG_183048
 
Personalised/ Customised items and Special orders
Personalised items and Special orders are non-returnable unless faulty as they are made to the customer’s specifications, so please take care when ordering to ensure you have selected the correct size

Special Order items include all biketards, all leotards requested in custom colours or designs, all garments in sizes CXS/24 & AXL/38, any item personalised or customised to a customers personal requirements.
 
Non – Personalised Items
If you are not completely satisfied with your purchase for any reason, return the item unworn and in perfect condition, in original packaging with tags and any hygiene strips attached, within 14 days of receipt for an exchange or refund.

Items returned without tags are considered to be in a used condition and will not be accepted as returns.
 
Distance selling regulations require that for a return to be eligible under them the customer is required to take reasonable care of the item, we consider reasonable care to include the item is in perfect condition as dispatched with all tags and any hygiene strips attached.
 
Removal of and tags and/ or hygiene strips will mean the item becomes non returnable for refund or exchange unless it is faulty within the first 14 days
 
Please take care to follow the washing instructions for your garment as fading and dulling of colours due to washing your items incorrectly do not constitute a fault with the item.
 
You may notice some fading or rubbing off of fabrics from friction during wear, please note that this also does not constitute a fault with our item.
 
How to Return Your Item
Before sending your return please contact us by email and let us know what the problem is and that you are returning the item.
 
We recommend that you send your return via a signed for service such as Royal Mail recorded delivery so that your item is fully insured should it go missing on its return journey. This also means that is your item is lost or damaged in the post you are able to claim for its cost from the carrier.
 
Return postage is the buyer’s responsibility and will not be refunded.
Should you wish to exchange your item, postage will be charged for dispatch of the replacement item
 
Gymtastic Leotards will take no responsibility for returned item(s) lost or damaged in the post that are not returned via a signed for service, goods being returned are the buyers responsibility until they have been safely returned to us.
 
Personalised garments and special designs cannot be exchanged unless faulty, so please ensure you order the correct size.

Address for Returns
Gymtastic Leotards, 
34 Monkton Street
Ryde
Isle of Wight
PO33 2BB
UK

Discounts

Should you need to return an item for a refund that triggered a discount on another item your refund will be less the discounted amount of the other item as though t had been charged at full price without the discount.

Discounts are not available on sale items 

Club discounts are not available on sale items or special offers

Bulk Buy Purchases

Bulk buy purchases are non-returnable unless faulty.